Privacy Policy for the MERGEN website and platform.

This page is a styled website version of the privacy notice you supplied. It covers the main privacy topics users usually need first: what MERGEN collects, why it is processed, how long it is kept, which vendors help operate the service, and how users can exercise privacy rights.

MERGEN collects personal information that users voluntarily provide when they register, complete profiles, create surveys, answer surveys, pay for services, or contact the team. The exact categories depend on how the person uses the platform.

• Account and profile information such as names, email addresses, country, job or academic details, and passwords.
• Survey and research information such as survey prompts, audience filters, response content, trust scoring inputs, and generated reports.
• Support and communications data submitted through contact forms, emails, onboarding flows, and customer support interactions.
• Payment-related context required to complete purchases. MERGEN does not store full card details directly; checkout and payment handling are processed by Polar.
• Automatically collected information such as IP address, browser and device characteristics, operating system, usage activity, log files, and cookie-related preferences.

The platform may also collect information needed to maintain security, prevent fraud, measure performance, and understand how features are being used.

MERGEN processes personal information to operate the website and deliver the platform's features.

• Create and manage accounts, log users in, and maintain profile records.
• Generate surveys, distribute them to matched communities, collect responses, and prepare reports.
• Run AI-powered features such as AI research assistance, insights, predictive analytics, and search workflows.
• Send service-related communications, payment confirmations, and support replies.
• Protect the service against abuse, fraud, suspicious activity, and operational failures.
• Improve product quality, evaluate feature performance, and comply with legal obligations.

Where GDPR, UK GDPR, or similar laws apply, MERGEN relies on recognized legal bases to process personal information.

• Consent, when a user has clearly agreed to a specific processing activity.
• Performance of a contract, when processing is necessary to provide the service the user requested.
• Legitimate interests, such as improving the platform, preventing fraud, and maintaining service quality, where those interests do not override user rights.
• Legal obligations, when MERGEN must keep or disclose information to comply with law.
• Vital interests, in limited cases where processing is needed to protect someone from serious harm.

In some cases MERGEN acts as a data controller for account and operational data, and in other cases may process certain research data on behalf of customers according to their instructions.

MERGEN may share personal information only where needed to operate the service, complete transactions, protect the platform, or comply with law.

• Supabase for authentication, database hosting, and secure application infrastructure.
• Google Gemini and related Google-hosted AI services to support AI product features described in this notice.
• Polar for secure payment processing and checkout flows.
• Resend for transactional and operational email delivery.
• Professional advisers, regulators, law enforcement, or counterparties in a merger, financing, sale, or business transfer where legally appropriate.

MERGEN does not state in this notice that it sells personal information for ordinary marketing purposes, and any targeted advertising or similar tracking choices remain subject to applicable law and user controls.

Yes. MERGEN may use cookies and similar technologies to keep sessions working, remember preferences, secure user accounts, analyze feature usage, and improve the reliability of the website.

• Essential cookies and tokens help with authentication, security, and core site functionality.
• Preference cookies may remember settings and reduce repeated prompts.
• Analytics-style tracking may help understand traffic, performance, and usage patterns.

Users can usually manage cookies through browser settings. Restricting cookies may affect some parts of the service.

Yes. MERGEN offers products, features, and tools powered by artificial intelligence and machine learning. These AI features are designed to help users create surveys, generate insights, analyze responses, and search or structure research information more efficiently.

• AI research support
• AI insights and reporting
• AI predictive analytics
• AI search and workflow assistance

Inputs, outputs, and related personal information may be processed by MERGEN and by its AI service providers to deliver these features. MERGEN expects users not to submit content that violates provider terms or applicable law.

MERGEN keeps personal information only for as long as necessary to provide the service, maintain active accounts, meet legal obligations, resolve disputes, prevent fraud, and enforce agreements.

• Active account information is generally retained while the user maintains an account.
• Operational and payment records may be retained longer where required for accounting, security, or compliance reasons.
• When data is no longer needed, MERGEN deletes it, anonymizes it, or isolates it securely until deletion is possible.

MERGEN uses technical and organizational measures designed to protect personal information. These measures may include controlled access, authentication safeguards, secure infrastructure, and monitoring for abuse or fraud.

Even with strong safeguards, no internet transmission or storage system can be guaranteed to be 100% secure. Users should access the service in secure environments and protect their own account credentials.

MERGEN does not knowingly collect, solicit, or market to children under 18 years of age. By using the service, a person represents that they are at least 18, or that a parent or guardian has authorized the use where allowed by law.

If MERGEN learns that personal information from a child under 18 has been collected without proper authorization, it will take reasonable steps to deactivate the account and remove the data.

Depending on location, users may have rights to access, correct, delete, restrict, object to, or obtain a copy of their personal information. They may also be able to withdraw consent where consent is the basis for processing.

• Access to the personal information MERGEN holds about you.
• Correction of inaccurate or incomplete data.
• Deletion of data where retention is no longer required.
• Portability or a copy of information you provided, where the law grants that right.
• Objection to certain processing or withdrawal of consent where applicable.
• Opt-out from marketing communications by using unsubscribe tools or contacting MERGEN directly.

Users can contact MERGEN through team@mergen-ai.com or the contact page to make a privacy request.

Yes. Residents of certain US states may have specific rights under applicable privacy laws, including rights to know whether MERGEN processes their data, access it, correct it, delete it, obtain a copy, and opt out of certain kinds of processing such as targeted advertising, sale, or profiling where those rights apply.

MERGEN may need to verify identity before completing a request. Users may also be permitted to use an authorized agent where applicable law allows it. If MERGEN declines a request, some users may have a right to appeal that decision.

Users in the EEA, UK, Switzerland, Australia, New Zealand, South Africa, and certain other regions may have additional privacy rights depending on local law.

• EEA, UK, and Switzerland: rights may include access, rectification, erasure, restriction, portability, objection, and complaints to supervisory authorities.
• Australia and New Zealand: users may request access to or correction of personal information and may complain to relevant privacy regulators.
• South Africa: users may request access or correction and may contact the Information Regulator if dissatisfied with the response.

Where MERGEN is acting as a controller for personal information in these regions, users may contact the company or its listed representative as described below.

Yes. MERGEN may update this privacy policy when laws, vendors, internal practices, or product features change. When updates are material, the revised version will show a new effective date and may be highlighted more prominently.

Users should review this page from time to time to stay informed about how their information is handled.

Users can request access to, correction of, or deletion of personal information by contacting MERGEN directly. Formal requests can be sent through the contact page or by email to team@mergen-ai.com.

Where account-level profile edits are available inside the platform, users may also update basic information there. MERGEN may ask for reasonable identity verification before processing a request.