Privacy Policy
Last updated: March 2026
Data Collection
MERGEN AI collects personal and research-related data required to provide the platform, including profile details, account credentials, survey content, response data, usage logs, and communication records. We only request data that is necessary to deliver research workflows, support users, maintain platform security, and meet legal obligations.
How We Use Your Data
We process personal data to operate user accounts, generate and distribute surveys, verify respondent quality, produce AI-assisted insights, provide customer support, and improve platform performance. We may also use aggregated and anonymized analytics for product development and service optimization.
GDPR Compliance
Where the GDPR applies, MERGEN AI acts as a data controller for account and operational data, and may act as a data processor for client-provided research data. Processing is based on lawful grounds such as contract performance, legitimate interests, consent, and legal compliance, depending on the activity.
Data Retention
We retain personal data only for as long as required to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and regulatory context. When data is no longer required, it is deleted or irreversibly anonymized.
Your Rights
You may request access, correction, deletion, restriction, objection, or portability of your personal data, subject to applicable law. You can also withdraw consent where processing is consent-based. We respond to valid requests within required timelines and may request identity verification before processing.
Third-party Services
MERGEN AI uses service providers including Supabase (data infrastructure), Google Gemini (AI processing), and Polar (payments). These providers process data under contractual terms and appropriate safeguards. Their independent privacy notices describe how they handle data in their systems.
Contact for Data Requests
For privacy questions or to exercise your rights, contact us through the contact page and include “Data Request” in your message subject. We will review and respond according to applicable privacy laws.